Refund policy

Last updated: October 20, 2026

Every FurEver Frames portrait is custom-made from your pet's photo, just for you. Because each piece is personalized, we cannot accept returns or exchanges for change of mind. But we stand behind every portrait, and if something isn't right, we'll make it right.

Damaged, defective or incorrect items

If your order arrives damaged, has a printing defect, or isn't the item or size you ordered, contact us within 30 days of delivery at support@fureverframesco.com with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, your choice. You do not need to send the item back.

Portrait doesn't look like your pet?

If you feel your portrait doesn't capture your pet, email us within 30 days of delivery with your order number. We'll remake it from the same photo or a new one you send us, free of charge.

Cancellations

You can cancel for a full refund within 12 hours of placing your order, before your portrait goes into production. After that, the order can no longer be cancelled.

Lost packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us and we'll help resolve it, including a replacement where appropriate.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it may take 5 to 10 business days to appear.